Contact Center AI

Kalinaw Bank · Contact Center · AI phone agent

STT → LLM → TTS, every stage on one Mesh key

Live · Mesh

Scenario

Outbound campaign. Disclose, verify, remind, and capture a promise to pay or a hardship flag. Courteous, never threatening.

Filipino and Taglish

Off: the call is English only, and speech-to-text listens for English.

Demo clock · Tue 2:00 PM

Calls only Mon–Sat, 8 AM–8 PM in the customer's local time, at most 3 attempts in 7 days. Bank policy, checked in code before dialing.

Call queue

6

MS

Maria Santos

Outbound · Loan payment reminder+63 917 ••• ••12 · Quezon City · Tue 2:00 PM local

Ready to dial

Ana · AI phone agent

Press Call, then talk as the customer.

Who spoke when, and every guardrail decision, plots here once the call starts.

Conversation

EnglishFilipinoTaglish

Your part

You play Maria Santos

Birth date 14 March 1989, account ends 4412. You can pay on Friday, maybe only half first.

Speak naturally; the agent hears you when you pause.
English only. Filipino and Taglish can be switched on in the sidebar.
No mic? Type below; the agent still answers out loud.
Headphones stop the agent hearing itself.